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We love smart thinking and big ideas here at AD Communications. If you do too and you’d like to tell us about it, feel free to comment on a blog, or get in touch with us by emailing htolino@adcomms.co.uk

 

Taking the p*ss: customer service fails in a digital age

Tuesday 17th October 2017 | Tagged as: Digital Media, Customer Service, Daniel Porter

Author: Dan Porter

When Andrew Wilkinson, 39, of south-west London, boarded a flight from Heathrow to Cape Town back in July, he probably didn’t expect that in a few short weeks his name would be appearing in all the British tabloids, American news outlets such as the New York Post and USA Today and other media from Turkey to South Africa and from Hong Kong to New Zealand.

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Passion and care, the forgotten tools of the trade

Wednesday 12th March 2014 | Tagged as: Customer Service

Author: AD Communications

I often feel surrounded by people who do their job without care. Rude waiters, laid back shop assistants, together with arrogant managers, can prompt me to blacklist a shop or a restaurant for the rest of my life. I can’t stand someone who executes his tasks without courtesy and interest.

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Customer service - Make or break time

Wednesday 11th December 2013 | Tagged as: Lucy O'Dea, Customer Service

Author: Lucy O'Dea

It’s not until you experience bad customer service that you really appreciate the good!  Working in a service industry, you come to take good customer service for granted.  Having worked in PR for far too many years to admit, I think I have a pretty good idea of what is expected of myself and my colleagues in terms of customer service.  And therefore, I have an expectation of how I as a customer should be treated.

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