In a time when rapid technological change is causing disruption to High Street retail, it’s comforting to know that my local Waterstone’s branch is in no immediate danger of shutting down (at the time of writing, at least). As I found out myself at the Frankfurt Book Fair last month, the book publishing industry continues to show the resilience, sustained growth and commitment to evolution that suggests it will be sticking around for quite some time.
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Working in a world where retail décor, promotion, multi-channel marketing and customer experience are always front of mind, I have a heightened awareness of my own ‘customer journeys’, how they make me feel and how effective they are at making me try and buy.
A lot has changed in such a short space of time. The BBC’s Blue Planet II series achieved exactly the response it desired – supermarket chains are aiming to eliminate plastic packaging in years to come, single-use plastics are being dropped by a variety of food and drink outlets, and alternatives to plastic are already being trialled for use as food and drinks packaging.
Did you know that 75% of mental illnesses start in adolescence and that one in six people in the UK will experience mental health issues at some point in their life? It is increasingly important for us all to be aware of the impact it has on people’s lives – whether they experience it personally, or whether they are supporting friends, family or colleagues.
It’s a good time to be selling ear buds (or ‘headphones’, if you weren’t born in the noughties). Not long ago we were waxing lyrical about the growing audiobook market, so it is only appropriate to follow up with a view on the other audio fad that has crept into our lives via our ears.