01-06-2017
A crash landing for crisis comms
Author: Steph Hails
With huge disruption to flights at Heathrow and Gatwick during the recent British Airways computer outage, many passengers found themselves sleeping on the floor of the airport, unsure what was happening or when their flights would leave. With the terminals in chaos and thousands of passengers completely stranded, a storm was brewing over on social media, with everyone asking the same thing: what was going on?