Category: Digital channels

17-10-2017

Taking the p*ss: customer service fails in a digital age

Author: Dan Porter

When Andrew Wilkinson, 39, of south-west London, boarded a flight from Heathrow to Cape Town back in July, he probably didn’t expect that in a few short weeks his name would be appearing in all the British tabloids, American news outlets such as the New York Post and USA Today and other media from Turkey to South Africa and from Hong Kong to New Zealand.

28-09-2017

B2B video will never be as engaging as B2C – right?

Author: Alexa Mills

There’s no doubt that video is one of the most powerful ways to engage an audience. However, despite a general awareness of this in the B2B space, I often hear comments such as, ‘The products/services we sell aren’t exciting enough for video’ or ‘Our products are part of a wider technology so you couldn’t see them on camera’ or ‘There’s just nothing sexy about what we sell’.

20-09-2017

The Evolution of lead generation; LinkedIn and Social Selling

Author: Jonathon Barnes

Someone has just cold called the office. They didn’t get to talk to who they wanted or know who that was and their various questions show a lack of research. The call failed. Is there another way to engage with business professionals?

05-09-2017

Read a Book Day

Author: Ellie Martin

Improved memory and concentration, reduced stress and a developed vocabulary are all said to be benefits of reading regularly. When was the last time you read a book?

23-08-2017

AI in publishing. Job killer? Or world of possibility?

Author: Dan Porter

Those of us who write for all, or some, of our living may have been watching the rapid advancement of AI (Artificial Intelligence) in publishing with some trepidation. Is it coming for my job next?

04-08-2017

Bringing the best out of social

Author: Tom Platt

If there’s one thing that’s clear from the rise of the ‘digital age’, it’s that social media has become an enormous force in the marketing world (though you probably already knew that!). There is more pressure than ever on brands to find the next best thing to catch the eye – social media being key in this regard. So with this in mind, how can companies be sure they’re making the most of their communications strategy?

19-07-2017

Postcards and millennial love for vintage print

Had you been wandering around Gatwick Airport’s North Terminal last month, chances are you would have spotted something unusual going on near the Virgin Atlantic check-in desks. No, not Richard Branson taking selfies with napping employees again, but a gallery of over 200 postcards curated by Tom Jackson, creator of the popular Twitter account “Postcard from the Past”. Displayed from May 30th to June 23rd, the collection stretched back more than 70 years, providing entertaining snippets from people’s trips to far-flung locations (the standout excerpt being: “I don’t know whether we are at war or not, but suppose it can wait until we return to find out”).

05-07-2017

‘I do’ love print: Personalised print makes for a wedding day to remember

Author: Shireen Shurmer

Nothing gives me a happier buzz of anticipation than the arrival of a wedding invitation. Chosen well, the style gives me a tantalising glimpse into what the day itself will be like, reflecting the personality of the happy couple and the mood they’re trying to create for the event.

28-06-2017

Pack it in with all the plastic packaging!

Author: Steph Hails

Walk into any supermarket and you’ll notice an abundance of fruit and veg on offer, most of it loose and presented just as nature intended. Concerningly though, there has been an influx of needless plastic packaging used to ‘protect’ and display fruit and vegetables on supermarket shelves.

06-06-2017

Can digital media have a positive impact on young voters?

Author: Imogen Woods

According to The Guardian, about 43% of 18-24 year olds are expected to vote in this year’s general election, with an expected turnout of 75% of over 65s. So why aren’t the younger generation more likely to vote? The general consensus amongst young people is that they aren’t voting either because they “can’t be bothered” or simply they don’t know the facts to make an informed voting decision.

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